Loop Africa Privacy Policy

Effective Date: 9 September 2025

Loop Africa (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website (loop.africa), mobile app, and related services (together, the “Services”).

By using Loop Africa, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you use Loop Africa, we may collect:

• Account Information: Name, email address, password, and profile details you provide when signing up.
  
  

• Booking & Usage Data: Classes, sessions, and services you book through the app, and how you use your credits.
  
  

• Payment Information: Payments are processed securely by Paystack, a trusted third-party provider (we do not store full payment card details).
  
  

• Device & Technical Data: Device type, operating system, and crash/usage logs to help us improve performance.
  
  

• Communications: Messages you send us or feedback submitted through the app.
  
  

2. How We Use Your Information

We use the information we collect to:

• Provide and operate the app (e.g., manage subscriptions, process bookings).
  
  

• Match you with fitness and wellness partners.
  
  

• Communicate with you about your account, bookings, and updates.
  
  

• Improve and personalize your experience on Loop Africa.
  
  

• Send you optional promotions and news (you can unsubscribe anytime).
  
  

3. How We Share Your Information

We may share your information with:

• Partners (gyms, studios, and wellness providers) so they can confirm and manage your bookings.
  
  

• Service Providers who help us run our business (e.g., payment processors, hosting, analytics).
  
  

• Legal Authorities if required by law or to protect our rights and users.
  
  

We will never sell your data to advertisers.

4. Data Storage & Security

• Your data is stored securely using reputable cloud hosting providers.
  
  

• We use encryption and access controls to protect your personal information.
  
  

• While we take all reasonable steps to safeguard your data, no system is 100% secure.
  
  

5. Your Rights

You have the right to:

• Access the personal data we hold about you.
  
  

• Update or correct your information.
  
  

• Request deletion of your account and data.
  
  

• Opt out of promotional communications at any time.
  
  

To exercise these rights, please contact us at [Insert Contact Email].

6. Children’s Privacy

Loop Africa is not directed to children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us their information, please contact us.

7. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we’ll notify you through the app or by email.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: support@loop.africa
Website: loop.africa