Loop Africa – Terms & Conditions

Effective Date: 9 September 2025

These Terms & Conditions (“Terms”) govern your use of the Loop Africa mobile application, website (loop.africa), and related services (together, the “Services”). Please read these Terms carefully before using Loop Africa. By accessing or using the Services, you agree to be bound by these Terms.

1. About Loop Africa

Loop Africa is a platform that allows users to purchase credits or subscriptions to book fitness and wellness activities at third-party partner facilities (“Partners”). Loop Africa does not own, operate, or control the facilities, services, or activities offered by Partners.

2. Accounts & Eligibility

• You must be at least 18 years old to create an account.
  
  

• You are responsible for keeping your account details (email, password) secure.
  
  

• You agree that the information you provide during sign-up is accurate and kept up to date.

3. Credits, Subscriptions & Payments

• Users can purchase monthly subscriptions or once-off credit packs.
  
  

• Credits are non-refundable and expire based on the plan purchased (details available at loop.africa/pricing).
  
  

• Payments are processed securely by Paystack, a third-party payment provider. Loop Africa does not store full payment card details.
  
  

• Loop Africa reserves the right to change pricing or subscription models with prior notice.

4. Partner Services & Bookings

• Bookings are subject to the availability and rules of each Partner.
  
  

• Partners are solely responsible for the quality, safety, and delivery of their services.
  
  

• By booking through Loop Africa, you agree to comply with each Partner’s policies (e.g., cancellations, studio rules).

5. Health, Safety & Liability

• You acknowledge that fitness and wellness activities carry inherent risks, including injury, illness, or accidents.
  
  

• Loop Africa is not responsible or liable for any injuries, health issues, damages, or losses that may occur during or after participation in activities booked through the platform.
  
  

• Partners are independent businesses and are fully responsible for maintaining safe environments, qualified staff, and appropriate insurance.
  
  

• It is your responsibility to ensure you are physically fit and able to participate in any activity you book. Please consult a medical professional before starting new fitness or wellness activities.
  
  

• By using Loop Africa, you expressly release and discharge Loop Africa, its employees, and its affiliates from any claims or liabilities arising from your participation in activities with Partners.
  
  

6. Cancellation & Refund Policy

• Subscriptions can be canceled at any time but will remain active until the end of the paid period.
  
  

• Unused credits do not roll over unless explicitly stated in your plan.
  
  

• Refunds may be considered on a case-by-case basis at the sole discretion of Loop Africa. Once credits or subscriptions have been purchased, they are generally non-refundable, except where required by law.
  
  

7. User Conduct

You agree not to:

• Misuse the platform or interfere with its operation.
  
  

• Attempt to copy, reverse-engineer, or exploit the app.
  
  

• Harass, abuse, or violate the rights of Partners, other users, or Loop Africa staff.
  
  

8. Intellectual Property

All content on Loop Africa, including logos, branding, designs, and software, is the property of Loop Africa and may not be copied or used without permission.

9. Termination

Loop Africa reserves the right to suspend or terminate your account if you violate these Terms or misuse the Services.

10. Changes to These Terms

Loop Africa may update these Terms from time to time. If significant changes are made, we will notify you via the app, website, or email.

11. Governing Law

These Terms are governed by the laws of South Africa, and any disputes will be subject to the exclusive jurisdiction of South African courts.

12. Contact Us

For questions about these Terms, please contact us:
Email: support@loop.africa
Website: loop.africa